FAQs

FREQUENTLY ASKED QUESTIONS

HOW TOUGH IS THE TRUCKYSTRAPPER?

Our Truckystrapper tool is designed to last. It handles the tough outback rugged elements of Australia with ease.

DOES THE TRUCKYSTRAPPER COME WITH ANY WARRANTY?

Our product is built to last. We offer a 3-year warranty on our product’s material and workmanship.

WHEN WILL I RECEIVE MY ORDER?

We process all orders within 24 hours. All orders are shipped via our trusted delivery partners, so your Truckystrapper tool is with you within the week.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all cards. However your financial institution may apply surcharges to you that are beyond our control.

DO YOU DO BULK ORDERS?

Yes, we certainly do. If you order over 10 items you will receive our bulk order discount. To enquire about bulk pricing, or reselling in your store, completing our contact form

I HAVE AN ISSUE WITH MY PRODUCT, WHO CAN I CONTACT?

Please contact us by completing our contact form, and a member of our team will get back to you within 48 hours.

WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

If you are unhappy with your purchase, we'll be happy for you to return the product to us within 30 days of the purchase date to receive a full refund or exchange. The item must be unused and in its original packaging. If the product was damaged in transit, please provide photos of the damaged packaging and item by using our contact form.

Note: Customers are responsible for shipping costs of returned items. When the returned product is received and inspected, you will receive a confirmation email from us notifying you about the status of your refund or exchange. If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

CAN YOU SHIP INTERNATIONALLY?

We certainly can. Please contact us by completing our contact form, and a member of our team will get back to you within 48 hours.